Returns, replacements & defects
Custom-printed items are made only for you
Because each item is printed to order with your chosen design, size and colour, we cannot accept returns or exchanges for a change of mind, wrong size selection, or a design you no longer like. Please check the size chart and your design carefully before paying.
Defects and misprints are different
If your item arrives damaged, defective, or printed incorrectly (wrong design, wrong colour, misprint), contact support within 7 days of delivery with photos of the item and packaging, plus your order number. We will arrange a free replacement of the same item, or a refund if a replacement is not possible.
How to report a defect
Use the Contact page form and include your order number and a clear description of the defect. Support will reply to the email you provide.
What is not covered
Normal wear after use, washing damage contrary to care instructions, and colour variation between screens and print are not defects. Replacement is offered only for defect or misprint — never as a return on change of mind.